Returns & Exchanges
We want you to love your JoJo Siwa Official gear as much as JoJo loves her bows! If you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange.
Start Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original packaging, ensuring all tags are still attached.
Drop It Off
Take your package to the nearest authorized shipping carrier location listed on your return label.
Get Your Refund
Once our team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing